We always do our best to reimburse people if they need to postpone or cancel their booking. If in the rare event that we cannot find anyone to take your place, then the following applies should you need to cancel:
Two or more months before the course date:
We offer an almost full reimbursal (minus paypal transaction fees of 5% plus an administrative fee of 10%).
Less than two months before the course date:
We can offer a 50% reimbursal (minus paypal transaction fees of 5% plus an administrative fee of 10%).
Less than four weeks before the course date:
If in the unlikely event that we or the student cannot find someone to sub in for them, we are unfortunately not able to offer any reimbursal within this time. We may however be able to offer someone else the slot for a greatly reduced price in which case you may still be eligible for a partial reimbursal (typically 50% of course fee minus paypal transaction fees of 5% plus an administrative fee of 10%).
To sum up – we do our best to accommodate students who are unable to attend as best we can!
